What happens when communications fail?

  •  Update your contact information to ensure delivery of messages:

    While we cannot guarantee every message will be delivered, the system does provide immediate feedback to us. The system will identify messages undelivered due to:

    • bad phone numbers or e-mail addresses
    • network was busy
    • no one answered phone
    • line was busy

    After a message is sent, a report is generated that indicates any undelivered messages. The District will attempt to send the message 1 additional time. Any undelivered messages will be noted for follow-up and we will make attempts to correct any inaccurate numbers or e-mail addresses with families impacted.