The Blackboard Connect System delivers two main types of messages:
"Outreach" messages are those used for most communications. These are short informational announcements concerning school closings or delays, student absences from school, or notices about important school events. Messages are generally short in length, lasting 30 - 60 seconds. Outreach messages are delivered to ONE main phone number, and up to TWO e-mail addresses.
"Emergency" messages are used only for serious emergencies, where the District would need to communicate quickly to all emergency contacts. Emergency messages will be delivered to up to SIX phone numbers and TWO e-mail addresses. These would include the same contacts as the Outreach messages plus up to four additional emergency contacts provided.
Please note: the system is unable to dial work extension numbers. Please provide only direct phone numbers. These may include cell phones.
Important Call Delivery Notes:
When a call comes from the school (or district), the message recipient’s caller ID will display the school (or district’s) phone number.
When listening to a message, please be aware that background noise will cause the system to “stop and start.” It is carefully calibrated to determine whether a person or an answering machine/voicemail has been reached, and background noise may affect the delivery. If possible, move to a quiet area, or press the “mute” button on your phone.
If you missed any part of a message, please stay on the line and press the “*” (star) key on your phone to hear the entire message again.
Regular messages will be sent to the primary phone number and up to two e-mail addresses. In the event of a serious emergency, the system can call up to six phone numbers along with the two e-mail addresses.
If you ever need to change any of your contact information, please inform your child's school or access the Parent Portal.
If you prefer to "opt- out" of receiving these school messages, please contact your school.
Information will be used ONLY to communicate important School District information. Also, please be assured that all personal information will be maintained in the strictest confidence.
What happens when communications fail?
While we cannot guarantee every message will be delivered, the system does provide immediate feedback to us. The system will identify messages undelivered due to:
bad phone numbers or e-mail addresses
network was busy
no one answered phone
line was busy
After a message is sent, a report is generated that indicates any undelivered messages. The District will attempt to send the message 1 additional time. Any undelivered messages will be noted for follow-up and we will make attempts to correct any inaccurate numbers or e-mail addresses with families impacted.
Be sure to keep your contact information up to date to ensure delivery of messages: